ORDERS
The minimum spend per order is £500, excluding freight. Wholesale pricing applies to stores with a retail storefront.
New customers will be requested to provide information relating to their business and valid documentation.
PRICING
Prices and minimums are subject to change without notice. Minimum order quantity is 2 items per SKU. This also applies for re-orders. Cushion prices include the insert.
PAYMENT TERMS
Evie and Skye will require a 20% deposit on placement of order – this is non-refundable. The balance of payment will be required 1 week prior to shipping. All customers will be contacted via email at this time to make balance of payment.
Payment is accepted via bank transfer or credit card. Cheques are not accepted.
Orders made with a declined credit card will be held for 10 days and contacted for alternate payment. If card doesn’t approve within 10 days, and another form of payment is not supplied, the order will be cancelled, and the 20% deposit will not be refunded. Credit card information is not kept on file and must be provided with each order.
SHIPPING
Cost of goods do not include shipping or handling charges. Orders are shipped via Couriers. Shipping costs are billed out at standard rates directly to customer. Freight carrier is subject to change without notice.
Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify Evie and Skye if changes are needed to order prior to shipment. Failure to do so will incur a 20% restocking fee.
CANCELLATIONS AND CHANGES
Changes to orders can be accommodated if they occur within a 24-hour window from when the order was placed. If an order has been processed, order changes cannot be accepted.
Order cancellations must be sent via email to orders@evieandskye.com and must be received within a 24-hour time frame from the order being placed. If an order has been processed for production, the 20% deposit will be kept.
RETURNS
Evie and Skye cushions may have slight imperfections due to the natural fibres of the fabric. We do not consider this flecking as a fault and we consider it part of the charm of owning a product that is made using a natural material versus one that is made by humans!
We go to extreme lengths to ensure the quality of your product is sent without fault, however in instances where you believe a product is faulty, please email us a photo within 7 days of receipt of goods and if we deem the product is faulty, we will be in touch to replace or refund the item. As we adopt a make to order process there will be a 6-week delay in the replacement goods.
Please email all claims/returns/damages queries orders@evieandskye.com
EXCLUSIVITY
In an attempt to protect the retailer’s right to offer something unique to their customers, whilst still allowing Evie and Skye to grow, we cap the number of stores in a single suburb to 3. Evie and Skye will work with the stores to ensure each retailer carry’s unique SKUS. This process is based on a first come first served basis.