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Frequently Asked Questions
Product Information
Our items are crafted in various locations worldwide, primarily in the United Kingdom and India. We collaborate with factories that uphold stringent quality and ethical standards.
Our products abide by all relevant safety standards. We use non-toxic, organic materials and have our products certified by recognised safety organisations.
Yes, we are committed to sustainability. Our products are made using environmentally friendly processes, we prioritise using organic or recycled materials where possible and we identify ways to reduce waste in our production.
We choose organic cotton and recycled materials to minimise our environmental impact and promote sustainable practices. Organic cotton is grown without harmful chemicals, and using recycled materials helps reduce waste and conserve resources.
To ensure the longevity of our products, we recommend following the care instructions provided with each item. Generally, we suggest washing with cold water, using mild detergents, and avoiding bleach. For specific care guidelines, please refer to the CARE instructions online.
Ordering Process
Yes, you can change or cancel your order within 6 hours of your. Please contact us at hello@evieandskye.com to make any adjustments. Once the order has been processed and shipped, changes may not be possible.
Yes, you can update the shipping address for your order before it has been dispatched. Please contact our us at hello@evieandskye.com promptly to make any necessary changes. If the order has been despatched from our warehouse we are unable to make any changes.
We do not offer a discount for first-time buyers, but anyone who signs up to our Newsletter will receive a discount code that can be applied to their next order.
We currently offer gift cards and will be shortly launching a larger offering for all things gifting. This will include Gift Sets for Special Occasions, Gift Wrapping and Notecards. To keep up to date with any future launches sign up to our newsletter. Gifting Page
We are constantly working on new features and services to enhance your shopping experience. Stay tuned for updates on our website and through our newsletter for exciting announcements and improvements.
Payment and Vouchers
Yes, our payment system is highly secure. We use industry-standard encryption and security protocols to protect your personal and payment information.
You can apply your voucher code at checkout. Simply enter the code in the designated field before completing your purchase, and the discount will be applied to your order total.
Yes, you can purchase gift cards for our online store. Gift cards are available in various denominations and are sent electronically. Please visit our Gifting Page.
Wholesale and Trade
To become a stockist, please fill out the application form on our wholesale page. Our team will review your application and get in touch with you to discuss further steps. We will be launching a Wholesale Website shortly for ease of ordering.
To obtain a trade discount, you will need to register for a trade account with us. Simply fill out the TRADE APPLICATION FORM on our website, providing your business details and any required documentation. Once your application is approved, you will receive information on our trade discount rates and how to apply them to your orders.
still have questions?
If we haven't provided an answer to one of your questions please email us and we will be here to help!